t&c’s

We’ve recently updated our T&C’s. Please refer to the details below:

Enrolments

How it works:

• Our classes run by the NSW Public School Term Calendar.

• In Week 8 of each term, we’ll lock in + send out invoices for the consecutive term’s classes (for students who are currently enrolled)

• We’ll contact parents and clients in the weeks leading up to Week 8 for anyone who needs to make any changes to their class time. This includes discontinuing classes too.

• If you are happy with your class time and day, we’ll just roll everything over!

For new students:

• We don’t offer free trials, but new students are welcome to try out 1 class before committing to the term

• We’ll initially schedule and invoice you for the 1 class. If you enjoy the first class, we’ll enrol you for the whole term and invoice you accordingly.

Payments

How it works:

• We’ll send out invoices for piano, guitar and singing lessons before/at the start of each term (for the whole term)

• Payments are due within 14 days of the invoice being sent out.

• If the above arrangement is unsuitable for you, please let us know! We would love to arrange payment instalments for you.

• Any books or curriculums that are purchased by teachers on students’ behalf can be added to the term’s invoice

• Please note: We don’t give refunds. If you know in advance that you will be away for a certain period of time, please let our Administrator know in advance so we can invoice you accordingly,

Late fees:

• If payments are not made in time, a late $20 administration fee will apply.

• If late payment (with admin fee) is not paid for within 7 days, lessons will be suspended until the payment is made, but the term’s invoice will still be due.

Absences

Lesson Cancellation Policy

• We unfortunately do not give refunds for piano, guitar or singing lessons missed by the student.

• If a piano, guitar, or singing lesson is cancelled due to illness or emergency, we will do our best to book you a make up lesson within the same term. However, this cannot be guaranteed as it depends on the teacher’s availability.

• For students learning in group classes, you’ll be welcome to join another group class at the same/similar level within the same term.

• Makeup music lessons cannot be pushed back past the holidays, or into the next term.

Makeup Lessons

• In the case that your teacher cannot make a lesson (which will most likely be rare) — For group classes:

  • We will try and organise another one of our amazing teachers to teach the class at your usual lesson time and day.

  • If we can’t organise this, we’ll ask if you can join another class during the week (to keep the progress going.

  • If this isn’t possible we’ll cancel the class and give you credit for the following term (or the school holidays)

• For private lessons,

  • We’ll try to organise a makeup lesson or lengthen your upcoming classes— if this isn’t possible, we will give you credit for the following term.

• Please note that make up lessons cannot be rescheduled.

Late-to-Class Policy

• If you are late to your piano, guitar or singing class, we unfortunately won’t be able to extend your session to the full time frame of your class as we have classes lined up back to back.

• We understand that sometimes life gets in the way — but we also ask that you try your best to be on time as we love spending more time with you than less! :)

Got any questions?

Contact us for more information!

hello@music-onpurpose.com | www.music-onpurpose.com