How Enrolments Work

• Our classes run by the NSW Public School Term Calendar.

• In Week 7 of each term, we roll over all our enrolments and secure your spot for the following term.

• In Week 8 of each term, we send out invoices for the consecutive term’s classes (for students who are currently enrolled)

• We’ll contact you in Week 7 and ask if you need to make any changes to class time in the following term. This includes discontinuing classes too.

• If you are happy with your class time and day, we’ll just roll everything over so there’s no need to manually re-enrol.

For new students:

• We don’t offer free trials, but new students are welcome to try out 1 class before committing to the term.

• We’ll initially schedule and invoice you for the 1 class. If you enjoy the first class, we’ll enrol you for the whole term and invoice you accordingly.

• Students trying their first class must make a payment before their first class commences.

T&C’s for Payments

• For students currently enrolled, we send out invoices for piano, guitar and singing lessons on Week 7 of the previous term (unless on a payment plan)

• Payments are due within 14 days of the invoice being sent out.

• If the above arrangement is unsuitable for you, please let us know! We would love to arrange payment instalments for you.

• Any books or curriculums that are purchased by teachers on students’ behalf can be added to the term’s invoice

• Please note: We don’t give refunds. If you know in advance that you will be away for a certain period of time, please let our Administrator know in advance so we can invoice you accordingly,

Payment Instalments

• If you would rather pay in instalments rather than pay upfront for the term, we can arrange that for you. We offer weekly or monthly payment plans. Instalment payments are required upfront before a class is taken.

Late fees:

• If payments are not made in time, a late $20 administration fee will apply.

• If late payment (with admin fee) is not paid for within 7 days, lessons will be suspended until the payment is made, but the term’s invoice will still be due.

T&C’s for Absences

Lesson Cancellation Policy

• We unfortunately do not give refunds for piano, guitar or singing lessons missed by the student.

• If a piano, guitar, or singing lesson is cancelled due to illness or emergency, we will do our best to book you a make up lesson within the same term. However, this cannot be guaranteed as it depends on the teacher’s availability.

• Our teacher will send you an in-depth lesson plan with clear prompts on what to practice. This guide will be designed for you to work through during the week until your next class.

• For students learning in group classes, you’ll be welcome to join another group class at the same/similar level within the same term.

• Makeup music lessons cannot be pushed back past the holidays, or into the next term.

Makeup Lessons

• In the case that your teacher cannot make a lesson (which will most likely be rare) — For group classes:

  • We will try and organise another one of our amazing teachers to teach the class at your usual lesson time and day.

  • If we can’t organise this, we’ll ask if you can join another class during the week (to keep the progress going.

  • If this isn’t possible we’ll cancel the class and give you credit for the following term (or the school holidays)

• For private lessons,

  • We’ll try to organise a makeup lesson or lengthen your upcoming classes— if this isn’t possible, we will give you credit for the following term.

• Please note that make up lessons cannot be rescheduled.

Late-to-Class Policy

• If you are late to your piano, guitar or singing class, we unfortunately won’t be able to extend your session to the full time frame of your class as we have classes lined up back to back.

• We understand that sometimes life gets in the way — but we also ask that you try your best to be on time as we love spending more time with you than less! :)